Shipping Policy

Last updated: 14 February 2026

This Shipping Policy explains how shipping works when you place an order with Moopsi (“we”, “us”, “our”). It covers processing times, delivery estimates, tracking, customs, and what to do if something goes wrong.

1) Where we ship

Moopsi ships to many countries worldwide. Availability and delivery times vary by destination and the items in your order.

If we can’t ship a specific item to your address due to carrier restrictions, local regulations, or delivery limitations, we’ll contact you with options (such as an alternative shipping method, a different address, or a refund for the affected item).

2) Order processing time

  • Processing time is the time it takes to prepare your order before it leaves the warehouse (picking, packing, quality checks, and dispatch).
  • Most orders are processed within 1–5 business days.
  • During peak periods (sales, holidays, major promotions) processing may take longer.

Business days exclude weekends and public holidays (based on the dispatch location).

3) Shipping methods and delivery estimates

Delivery estimates are after dispatch and are provided as a guide only.

Typical delivery ranges:

  • Standard shipping: ~7–25 business days
  • Express shipping (if available): ~3–12 business days

Actual delivery time can vary due to factors outside our control, including carrier delays, weather, customs processing, or local disruptions.

We may ship your order in multiple parcels if items are stored in different locations or dispatched from different partners. If that happens, you may receive more than one tracking number.

4) Shipping costs

Shipping costs (if any) are shown at checkout before payment is taken. Costs can vary based on destination, selected shipping method, order weight/size, and promotions or free-shipping offers.

5) Tracking your order

Where tracking is available, you’ll receive a shipping confirmation email with tracking details once your order is dispatched.

Tracking updates may take 24–72 hours to appear after dispatch and can update intermittently while in transit.

6) Address accuracy and delivery details

Please check your shipping address carefully before completing your order.

If an order is returned to us or our shipping partner due to an incorrect/incomplete address, failure to collect from a pickup point, or refusal of delivery, we may be able to reship the order (additional shipping fees may apply) or issue a refund minus any non-recoverable shipping/handling costs, where permitted by law.

7) Customs, duties, taxes, and import fees

International shipments may be subject to customs duties, taxes, VAT/GST, and import fees imposed by your country. Unless stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the item price or shipping cost.

If you refuse to pay customs charges and the parcel is returned or destroyed, we may not be able to recover the item. In such cases, refunds may be reduced by any return, handling, or non-recoverable costs.

8) Delivery issues, delays, and lost parcels

If your tracking shows delivered but you can’t find your parcel:

  • Check around your property and with household members/neighbours.
  • Contact the carrier with your tracking number.
  • Then contact us so we can assist.

If your parcel appears stuck or significantly delayed, we can help you open a carrier investigation. Carrier investigations can take time, especially for international shipments.

A package may be considered lost in transit after a reasonable period depending on destination and carrier guidance. If confirmed lost, we’ll work with you on an appropriate resolution (such as a replacement or refund), consistent with applicable consumer laws.

9) Damaged items

If your order arrives damaged:

  1. Take clear photos of the outer packaging and the item(s).
  2. Contact us as soon as possible with your order number and photos.

We’ll assess the issue and provide a suitable remedy (replacement, store credit, or refund) in line with applicable consumer guarantees.

10) Partial deliveries and split shipments

If you receive only part of your order, it may be because items were dispatched from different locations, one parcel is delayed, or an item is on backorder (if applicable).

Check your shipping confirmation/tracking emails for multiple tracking numbers and contact us if you’re unsure.

11) Incorrect items

If you received the wrong item, contact us with your order number and a photo of the item and packaging label (if available). We’ll work quickly to correct it.

12) Contact us

For shipping questions or help with a delivery issue, contact Moopsi Support:

Email: support@moopsi.com
Website: moopsi.com (use the Contact page)

13) Legal note

This policy is provided for general information and does not limit any rights you may have under applicable consumer laws. If there’s a conflict between this policy and mandatory consumer protections in your country, those legal rights will apply.